Ultrasound Preventive Maintenance, Repair & The Equipment Purchasing Process: Frequently Asked Questions

At Manifest Medical Ultrasound Sales & Service, we are here to help you from the initial stages of ultrasound machine research, to the purchase/installation period, and then eventually the service and preventive maintenance process. Working with offices throughout the US for decades has allowed us to hear directly from technicians, sonographers, doctors, and more. 

Guaranteed to help you with every step of your ultrasound journey, below are Frequently Asked Questions our Field Service Engineers have gathered from their experience at doctors offices and veterinary clinics:

Ultrasound Repair and Ultrasound Preventive Maintenance FAQs: 

How often should I get preventive maintenance service for my ultrasound machine and probes? 

• Generally, for private practices, you should have your system cleaned and inspected at least once every 12 months (semi-annually or quarterly for high-volume imaging centers and hospitals).

Does Manifest Medical offer service and warranty contracts?

• Yes; We offer several levels of service contracts after the factory warranty has expired; from PM/Certification contracts that include additional discounts on Parts, probes, labor and travel to Full service contracts that cover all Parts, probes, labor and travel.

Are there certifications for your PM and regular service programs?

• Yes; we provide a certification that meets/exceeds the OEM minimum standards in addition to the ACR (American College of Radiology), and JCAHO (Joint Commission on Accreditation of Healthcare Organizations). These certifications exceed requirements by IAC (Intersocietal Accreditation Commission).

How often should I delete studies?

• Generally 60-90 days after they are backed up/sent to PACS and after the study has been completed/confirmed read by the radiologist. 

What do I do about a bad spot in my image/bad element?

• We offer both probe repair and replacement services. Contact us with a picture of the probe and spot in the image for next steps. We will guide you through the repair process. 

Purchasing an Ultrasound Machine With Manifest Medical FAQs:

Do you offer financing?

• Yes; Manifest Medical works with multiple different finance companies to offer monthly payments for Capital and Operating leases. With a Capital lease, you won the equipment at the end for $1 and after paying the monthly payments. An Operating lease is a set of monthly payments, and at the end of the term, you can turn the equipment back in to the finance company, upgrade to the latest system, or purchase at market value at the end of the lease. 

Do you offer installation and clinical training?

• Yes; Manifest Medical offers every level of basic installation through intensive clinical educational experiences with industry experts. Remote education and on-site education supported.

Do you offer affordable portable ultrasound machines for sale?

• We are authorized agents of Mindray Ultrasound and Mindray Animal Medical. We have many cost-effective portable ultrasound machines readily available and customizable to your office’s needs for sale or for rent. We also sell console ultrasound machines, affordable ultrasound probes, and more. Contact us or explore our inventory to learn more. 

Do you accept old equipment as a trade-in towards new equipment?

• Yes; Manifest medical generally accepts working systems and probes as trade in for credit toward new equipment. Contact us for more information.

How long is your warranty period?

• Each manufacturer is different, as is the New vs Used Ultrasound Market. Our New Mindray Ultrasound and Mindray Animal Ultrasound have 3-5 year warranties depending on the machine/product. Refurbished warranties generally begin at 60-90 days. 

Is there a subscription or contract required for purchasing an ultrasound machine?

• No; Mindray Ultrasound machines do not require a subscription. You are also not required to purchase a Preventive Maintenance contract when purchasing any ultrasound machine or probe.

How long does delivery take?

• Ultrasound systems sometimes have user-specific options and preset settings. Generally 2 weeks for delivery from payment being received. 

Do you offer DICOM and PACS solutions? 

• Yes, we offer digital reading solutions as part of our Ultrasound offerings whether it be basic DICOM reading to Cloud-Based Patient Archive and reading solutions.

Contact Manifest Medical (based out of Jacksonville, FL) today to learn more about our low hourly ultrasound service rates, our nationwide service area, our flexible Preventive Maintenance plans, and our ultrasound machines for sale. Give us a call at 904-335-3233 or email us at info@manifestmedical.com.